Orbil

Refund & Cancellation Policy

Effective date: 19 May 2026

We want you to be satisfied with Munshi. This policy explains how refunds and cancellations work.

1. Free Trial

  • All new users start with a 30-day free trial
  • No payment is charged during the trial period
  • You may cancel at any time during the trial — no charge, no questions asked
  • If you do not cancel, your subscription converts to the paid tier at trial end

2. Cancellation

  • You may cancel your subscription at any time from the dashboard or by contacting support
  • Cancellation takes effect at the end of your current billing period
  • You retain access to paid features until the period ends
  • After the period ends, your account downgrades to the Free tier
  • Your data is retained for 90 days after downgrade, then deleted

3. Refunds

Automatic Refund Eligibility

  • If you cancel within 7 days of your first paid charge, you are eligible for a full refund
  • This applies to first-time subscribers only

Discretionary Refunds

  • If you experience a significant service outage (more than 48 hours in a billing period), contact us for a prorated refund
  • If you were charged due to a billing error, we will issue a full refund
  • Refund requests beyond 30 days from the charge date are not eligible

Non-Refundable

  • Partial months are not prorated upon cancellation (you keep access until period end)
  • Usage-based overages (if applicable in future tiers) are non-refundable
  • Founding-customer promotional pricing does not affect refund eligibility

4. How to Request a Refund

  1. Email support@munshi.app with your account email and reason
  2. We will respond within 3 business days
  3. Approved refunds are processed via PayPro to your original payment method within 5-10 business days

5. Downgrades

  • You may downgrade your tier at any time
  • The downgrade takes effect at the start of your next billing cycle
  • If your stored data exceeds the lower tier's history limit, older entries will still be accessible but read-only

6. Contact

For billing or refund questions: